Hmm Looks to me like the photo server is experiencing a timeout glitch of some sort. It has been a couple minutes and the "loading..." wheel is still spinning. I see that sometimes with galleries that get hosted on MySQL when the server gets overloaded with MySQL processes and enters a wait mode (When the server's timeout is set for too long such as 3600 seconds. ouch! it could be HOURS before the request gets processed...) Often only way that gets resolved is when someone on the SysOp Side notices a maxed out server load and kills the processes, restarts MySQL and rebuilds the database (Repair Tables). Of course that is all speculation on my part as I don't know what server software or database software is running...
It being a weekend, though I'd not hold my breath for "Customer Service" to respond outside of business hours... and I agree 12 steps to submit a photo seems awfully complicated... But got to remember AAW is largely volunteer run organization, it's not like they have a 24/7 Tech Team on staff...