About 8pm Cyber Monday evening, I placed an order with Craft Supplies, and as soon as I printed the receipt realized I had ordered the wrong calipers. I tried going back to the web site, but apparently they were swamped, so I called 'first thing' the next morning. When I talked with customer service at 9 am their time, I was told my order had already been pulled, boxed and was ready to ship! Now that's speedy. She volunteered to see if someone could find the box, switch the calipers to the ones I actually wanted, and she would send me an email to let me know. A favorable email arrived shortly, and 2 days later, so did my box of goodies. Craft Supplies is such a first rate business, I just had to share. Merry Christmas Darrel.