AW Journal presort codes - problem found and solved

[Jeff Jilg]

We have closed the loop with the AW Journal printer representative Rick. They have indeed found a small glitch in their software. A small percentage of AW Journals were assigned incorrect SCF locations (the 3 digit code). As a result, those particular magazines were sent half a country away, then rerouted to the proper address. They did not find errors in the other magazines they print. 😱

The printer has told us they have corrected the software. Then they reran the AAW addresses and SCF codes to verify that the change correctly fixed the problem. (Note that they generate the SCF codes). So it should not occur again.

I would like to thank the general membership for identifying this problem. The problem only occurs if the 3 digit SCF code is incorrect on your label.

I would also like to thank folks for their patience.

For the spring issue, it might be good for everyone to help us verify there are no further problems. Just check your 3 digit code. It should be similar to the first 3 digits in your zip code. If you found an error on the Winter issue and this problem re-occurs then I'd like to hear about it. In that case I'll collect a few of the names/addresses and determine why the issue was not correctly resolved (in December 2005).

(I'm going to make this a sticky thread for 2 or 3 days).

Thanks,
....Jeff :cool2:

 

[RonW]

Jeff,

Thanks for the follow-up. I hope this will get the spring issue to us on time.

Ron Wilson

 

[mkart]

Question

Jeff, I have still not received my winter issue. Should I continue to wait at this point or request new? If I should continue to wait when would you think the appropriate date would be to request a new copy?
Thanks
Matt

 

[Jeff Jilg]

Hello Matt,

At this point it is getting pretty iffy. I hope this doesn't unleash a flood of calls to the office. But at this point I'd probably call them. Your magazine could have had the incorrect 3 digit code, which would make it real late. Thanks for asking.

I'll talk to Mary or Eunice today to see if they are getting a lot of calls.

 

[DickHines]

AAW Journal

I sure hope the proublem is solved. I hate to pay for a membership to AAW and then have to go and but a copy. :mad:

 

[Jeff Jilg]

I hope it's solved too Dick. At this point we've worked the issue and received reassurance from the printer that it is resolved. To our knowledge everyone will receive their magazines, but a small percentage will be late because of the redirection.

 

[mokol]

aaw journal

my code is 110 and my zip is 112
will this cause a problem?
i received the winter issue ok, but i didnt get the fall issue.

 

[Jeff Jilg]

Your code is fine - that is what it is supposed to be. If you didn't receive your fall issue, it is way past being late, it is lost.