JT Turning Tools

[Ted Monk]

I have been trying to contact JT Turning tools for the past few weeks but have yet to receive a reply.

I contacted them on August 20th and received a reply on August 21st from Tom Steyer saying that they will be out of the office attending a symposium until August 28th and to contact them again at that time.

Since then I have sent several emails and called a couple of times but still no reply or answer.

Is any one aware of any problems, etc.?

Thanks.

 

[Rob Wallace]

May be on a vacation following RMWT Symposium?

Ted:

If memory serves, JT Turning Tools was a scheduled vendor at the Rocky Mountain Woodturning Symposium held this past weekend (7-9 September) in Loveland, Colorado. He also was at SWAT and may have been involved with details and last-minute "stuff" involving product and transport to both of these nearly back-to-back symposia. It may also be that Tom took a few days to enjoy the scenery while he was in Colorado (I certainly would!) and might not be able to follow up on messages, etc. until he returns to Omaha. He gives great customer service, so this may just be a scheduling thing.

Rob Wallace

 

[Ted Monk]

Great, hate to think that something happened. Thanks.

 

[Bill Boehme]

There are some other vendors who have the same problem of being in two places at the same time. While at SWAT, I talked to Bruce at the Sanding Glove about a particular tip for the Multi-Star live center and he said to give him about ten days because they had some other venues to attend before returning home so that he could check his warehouse.

 

[Ian Thorn]

Im not trying to but into this thread but could the same be said for Pen State Industries as i have sent 4 emails from thier adds over the last 6 weeks and have had no reply.

 

[Rasmus Petersen]

also no answer

i have been trying to get in contact with jt. but no answer either...

Rasmus

 

[Rob Wallace]

Im not trying to but into this thread but could the same be said for Pen State Industries as i have sent 4 emails from thier adds over the last 6 weeks and have had no reply.

Ian:

I may be wrong, but I don't recall ever seeing or hearing about Penn State Industries having a booth at a woodturning symposium. (I assume all of their sales is via catalog/on-line.) Past comments about them on internet forums have included mixed reviews about customer service. You probably should keep trying.... If it were me, I would pick-up the telephone as though I were placing an order. They may be very bad about responding to e-mails, but will probably reply to a human voice, particularly one who has cash in their pocket.

Rob

 

[dbonertz]

JT tools was at the Rocky Mountain Woodturning Symposium this past weekend. It was another fun and great event this year. I would not be surprised if he hung around a bit since it has been gorgeous weather and the colors are starting to change in the hills.

Dale

 

[Edward Weber]

You guys will just have to get in line and wait.
I got my vac pump a couple days ago and now I'm waiting for the rest, it should be here soon.

 

[Ted Monk]

Almost a month now and still haven't hear anything. I have since sent several more emails and left another phone message.

I fear that something is up.

 

[John Torchick]

Send a letter with a requested return receipt. Someone will have to sign for the letter in order to take delivery.

 

[lynn cranmer]

JT Turningtools

I just talked with Tom today and he is back. Give him a call.

 

[glenkey]

Ted I made a purchase from Tom while in Waco for SWAT, it took him quite a while to fill my order as he said, the orders kept coming in during the time he was out of the shop, therefore he wound up short in material.
As for the making contact with him, I had no problems, he replyed to all of my emails. Could be he just overloaded himself for a short period.

 

[holmqer]

I've noticed that their web site has been down for over a week now.

 

[Ted Monk]

Yes, I've noticed the same thing.

And even though they give contact info on the default page I have contacted both by email and phone again but received no replies.

 

[holmqer]

A friend called them, they really are working on the website. They brought it up for a little while for her